Frequently asked questions
Useful answers before you get in touch.
Are you the official support team for the brands listed here?
No. Pro PC Support is an independent third-party provider. We are not affiliated with or endorsed by the makers of the devices, software, or streaming services mentioned here.
Do you provide free support?
You can contact us to discuss the issue. If a service has a fee, we will explain it and ask for your agreement before paid work begins.
Can every problem be fixed online?
No. Hardware failures, account restrictions, provider outages, and some security issues may require official provider support or an in-person repair professional.
Can you activate my streaming subscription?
We can guide you through the official activation process using your own valid account and subscription. We do not sell subscriptions, provide activation codes, or bypass service requirements.
Should I give you my password or verification code?
No. Keep your passwords and one-time codes private. Enter them yourself only on the official website or app.
What are your support hours?
Monday through Saturday, 9:00 AM to 5:00 PM Pacific Time. You can email us outside those hours and we will respond when available.
Need a hand with a device or account?
Tell us what is happening and what you have tried so far.